Since we are telecom system engineers, we can find and diagnose billing errors and poor use of your telephone service. Our remedies often result in an enhanced use of your telephone service and cost savings. Below details the many steps of our accurate audit process.

Collect Raw Data

This is a sample of the raw data from a Customer Service Record that a carrier provides to Infotel Systems. We extract this raw data into our customized database. We convert what seems to be meaningless gibberish into a clear and understandable format for our customer's review.

One immediate cost-savings measure that can be seen from this portion of the CSR is converting these two listed lines to CENTREX. In some localities, local utility tax is as much as 25% . CENTREX shelters a portion of this tax by separating a portion of the service into non-taxable elements.

Translate data

We take the raw data from the CSR, plug it into our customized database and generate a new format listing the billing phone number and all phone numbers that are associated with the billing number, along with their USOC Codes (Universal Service Ordering Code). Within this new report the USOC's are then decoded, one by one, with all billing charges, uses of the lines, cost of services, tax rate of services, location of lines and suggested changes and/or comments. Although this is a fictional representation of a CSR, it represents a crystal clear cost breakdown of all telephone service charges, locations, the number being charged and taxes associated with these services. We use the comments field when interviewing staff to record our findings and make suggestions as to how to improve your service.

Process data

As shown above, we take the cryptic USOC codes from the carrier and translate them into an easy-to-read, easy-to-understand format. Once we've generated the codes into a readable format, we then verify the cost of each carrier service against our custom database of USOC charges. After careful verification of costs, we then compare quantities of services to identify orphaned services. For example, for POTS lines, the number of line charges should equal the number of Federal Subscriber line charges. After we've verified the actual services being billed and being paid for, we move on to the second stage of the interviewing process.

Inspections

Through a thorough second interview, we may again verify the raw data collected. We will generally ask other staff members the same questions regarding line uses, appearances, modems, etc. In addition, we inspect the premises physically to verify that the line charges appearing on the CSR correspond with the services the customer is receiving at the physical locations. Through location inspection we have uncovered something as simple as a phone jack that appeared dead (at least the customer thought it was an old jack that didn't work), but in actuality, the customer was paying for a live line that they were unaware existed. Naturally, over a period of years, these charges add up. For companies that have tens to hundreds of lines, it is virtually impossible for them to know with certainty what they are paying for. A thorough Telephone Audit is the most reliable and efficient method to verify and quantify telephone services and the costs associated with those services.

Cost Reductions

Typical cost-reduction procedures can encompass a myriad of changes and variable configurations to take advantage of new technologies or new service enhacements and tariffs. And when we uncover billing errors, we submit careful documentation of those errors to the carrier and apply for rebates due to the customer. After the analysis is complete, we submit to you, the customer, a detailed report with our recommendations for changes and cost savings measures. Here are some of the suggestions we may provide.

The Follow Up

Infotel Systems - Richmond, Virginia - Business Telephone Systems, Voice & Data Networks, Cabling, Carrier Services  804-266-6600