Wrap Up - Allows a set time to wrap up notes or enter data before answering the next call

Help - Alerts a supervisor to silently monitor, record or coach an agent on an important or difficult call

Not Available - Indicates an agent is temporarily unavailable and prevents calls from ringing to that station

Screen Pops - Instantly pops up the customer files of an incoming caller to an agent's PC

Call Identity - Tracks the source, type or result of a completed call by entering a 3-digit key code

Monitor an agent call and even interrupt or silently coach agents using the Whisper Page feature

Login and monitor up to 250 agent call groups simultaneously

Monitor agents while roaming the contact center using the Omega trek wireless handset

Receive instant screen pops of customer files to your PC on incoming calls

Customize automated company greetings, menu options and directories

Allow callers to speak menu/directory selections using voice-activated call routing

Route calls based on caller ID, time of day, call type, account code and more

Pre-record custom in-queue messaging and on-hold announcements

Conveniently make changes to greetings and menu options from anywhere offsite

Program the system to automatically add agent groups during heavy call volumes

Network multiple offices to operate as one transparent contact center

Provide one main number and route callers to any extension or ACD group within the contact center network

Work remotely with seamless access to contact center features via an IP phone

Offer more flexible work arrangements and extended support in more time zones