Keener Communications is a 24-hour inbound Call Center, processing 150,000 calls per month. State of the art technology, redundant systems and truly professional call center staff have made Keener a leader in this industry. Before the hurricane hit, Jannemieke had Infotel Systems install a backup PBX that uses a fault tolerant ISDN "DID over BRI" voice service. Having rich voice features of an ISDN PRI, it adds these fault tolerant features only available on copper.
- No local power required.
- The copper is line powered from the central office.
- No mid span repeaters are used.
- No local smart jacks or Fiber/Copper converters are required.
"The simple architecture of Direct Dial over ISDN BRI adds to the level of reliability that survived a hurricane Isabel !
"10 hours after Isabel hit, our fiber voice T1 connections failed as the onsite batteries powering the fiber electronics went dead.
Yet, our backup copper utilities never failed! We continued to process customer calls !"
-Jannemieke L. Keener, CEO - Keener Communications
Read the Keener hurricane Isabel success story in Workplace Magazine