Infotel Systems - Richmond, Virginia : Carrier Services

	Telephones - Telephony - Voice & Data Networks - Cabling - Carrier Services	Service About Us Home

Carrier Services Specialist

More than just order takers. We are experienced agents for several carriers. These carriers all have OC12 fiber connections into our data center. We provide complete pricing, ordering , install, testing, repair and bill auditing support. We also provide carrier maintenance agreements so you will never need to deal with the carrier again for a repair issue.

A respected consumer magazine rated communication carriers #1 in customer service issues. In short, people hate to deal with the phone or cable company.

Typical carrier repair issue

Customer has a voice or Internet service issue. They call their carrier. The carrier states everything tests fine. The carrier blames the premise equipment. The IT/Telecom vendor comes out and proves it's the carrier and leaves a bill for "not fixing it". The carrier finally fixes the issue.

The result is a delay to repair and un-desired vendor charges. We have several solutions...

We Offer Sophisticated Carrier Testing Services

	Our www.testcall.com system provides unique voice system monitoring and fault detection.
	See the light! www.statuslights.com helps you to read and take action on the status indicator lights on your carrier equipment.
	We monitor customer equipment for carrier failure from our data center.
	We have equipped many customers with remote access to device error logs.
	We provide FREE training for your staff to use these tools.

Infotel Systems - Richmond, Virginia - Business Telephone Systems, Voice & Data Networks, Cabling, Carrier Services 804-266-6600