Case Studies
Pediatric Associates - Two Office VOIP Networked Call Center
Pediatric Associates, PC needed a cost-effective system to connect two offices and make them work as one. Most important, as a high volume medical practice, they could not afford any lost calls or downtime and needed a powerful system that was easy to use and that could be easily managed and integrate with their existing data infrastructure.
James River OBGYN - Call Center with Estimated Hold Times Announcement
James River OBGYN needed a single, integrated communications system to replace their 20 year old Panasonic KSU, and significant technological enhancements to handle high call volume and streamline day-to-day operations. The solution had to be cost effective and reliable, and be capable of accommodating future growth.
Sims Metal Management - PANASONIC Network Cameras
Provide a cost effective video security system to monitor high value metal in their Richmond scrap yard. Provide connectivity to cameras. Provide compatibility to their existing (DVR) Digital Video Recorder.
Richmond Alarm - Custom Voice Communications and Alarm Monitoring System
Richmond Alarm needed an experienced telecommunications company to move their sophisticated telecom infrastructure to new headquarters and provide a platform to deploy advanced alarm services. Move or ongoing system downtime could not be tolerated. Also, alarm industry and carriers policy prove IP only PBX systems degrade the signal quality of alarm calls from customer’s alarm monitored homes and businesses. Thus, the customer required a company who has experience in both traditional and IP telephony. VOIP computer integrators need not apply.
Retail Merchants Association - Hosted Panasonic VOIP Telephone System
Retail Merchants Association needed a new telephone system with greatly expanded features yet lower telephone maintenance cost. They also desired a lower and less complex telephone bill not subject to unexpected rate increases and fraudulent charges. Having eliminated a full time receptionist, they needed an efficient way to cover the front desk and lobby.
Beth Sholom Lifecare Community - Campus VOIP Communication System
Resolution of critical and life threatening situations in the “community” such as 911 calls and 3am doctor consults require a rock solid communications system by an experienced vendor. In 2000 (and new expansion in 2011) Beth Sholom required a new system to meet facility expansion needs.
At Home Care - 14 Office Hosted VOIP/Hosted Servers System
At Home Care is Virginia's largest privately owned home health care provider with fourteen offices across Virginia and over 250 employees. Since 2000, Infotel Systems has hosted their entire VOIP voice and data network from our Richmond data center.
