Outbound Dialing and Screen Pops
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We support computer telephony integration with
personal information managers (PIMS) such as
 |
Act |
|
Outlook |
|
Goldmine |
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Tiger paw |
|
Jurist |
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Time slips |
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PIM
integration to your telephone system forces call documentation for sales and service departments.
|
|
Manual
dialing |
Automatic
dialing |
|
Lookup contact |
Lookup contact |
|
Find telephone
number on contact screen |
Press Alt-D to
dial contact. Conversation "appears" on headset. |
|
Pickup phone |
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Dial digits by
hand |
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Have
conversation on handset |
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Hang-up handset |
Press Alt-H to hang-up.
Your fingers are already on the keyboard and PIM pop-up window urges you
to document call. Even without notes, call date and time are always
documented. |
|
Forget to document
call |
Similarly, when inbound calls to say a service department can
automatically "screen-pop" the customer record of the caller,
better documentation of the call results.
For application help with contact managers, got to http://bmeredith.com/
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