Mission
Statement of Status Lights
To educate the customer on what to say to the carrier or vendor on that
first service down call based on equipment light status. We help the
customer take that first step in the right direction.
What is the Bottom Line?!
When you tell the carrier, "my Internet is down", they are slow
to respond. "Is it plugged in?"
When you state "The line light on my DSL modem that is normally solid
green is now flashing
red" the 1st level carrier tech will say
"ugh, let me let you speak to my supervisor!.....we are sending a truck
now!"
Conveying equipment light status to the
carrier or vendor tech is the first step to service repair.
What was the motivation to do this?
Here is a typical customer, vendor, carrier scenario
|
Task |
Total Time Down |
|
Service is down |
0
minutes |
|
Customer makes random tests with little scientific method or
planned steps |
20minutes |
|
Customer calls vendor and vaguely states "our service is down". |
30
minutes |
|
Vendor, with little to go on asks questions and finally
determines it's the carrier. |
40
minutes |
|
Customer calls carrier. Carrier states "it's all gooood!" It's
not us! (Finger pointing) |
60
minutes |
|
Irritated customer now calls vendor back. Vendor dispatches to
site |
120 minutes |
|
Vendor determines exact cause of failure, the carrier |
130 minutes |
|
Vendor calls carrier and explains in detail the issue |
150 minutes |
|
Carrier finally takes ticket and responds |
160 minutes |
|
Service restored. |
240 minutes (4 hrs) |
Visit www.statuslights.com and copy
your normal light status to a desktop PC. When your office phone
and/or data service is DOWN, compare the equipment light's to the NORMAL
status light animation saved to your desktop.
Animations at www.statuslights.com
determine if you have a carrier issue or an internal equipment issue.
So, you know who to call the first time, and are ready with accurate
intelligence to get the matter resolved quickly! Bypass the carrier
finger pointing and minimize service repair delays. Get back to work
quickly!
Infotel Systems knows how valuable your time is, and recognizes that you
need to get accurate answers and solutions to get back to your normal
office routine. Once you first determine the nature of the problem, we
can help you get resolution.
We help you take that first step in the right direction.
