Medical and Health Services
Panasonic Unified Communications provide advanced communication solutions to help businesses lower costs, increase productivity and connect all offices wherever they may be through its range of Network Communication Platforms and applications. Panasonic provides solutions for the medical/health industry for communications across geographically diverse locations to help improve businesses efficiency and customer service.
Problem – A hospital needs a solution for collaborating with its multiple location medical practices, in order to improve efficiency and data collaboration.
Panasonic Solution – The Panasonic Network Communication Platform (NCP) helps enhance business solutions with its voice networking infrastructure which supports companies with distributed and geographically diverse office locations, to help connect all users wherever they may be. Multi-site networking helps customers with multiple branch sites to benefit from lower costs for branch-to-branch communication by either leveraging their existing corporate Wide-Area-Networks (WANs), or using Managed VPN services, available from network service providers. Panasonic’s NCP can seamlessly integrate with Communication Assistant Productivity software for improved business efficiency. CRM application integration allows medical staff from all locations to view patients' medical records and add any relevant notes, e.g. recent medical conditions, prescribed drugs, medical appointments, etc. Employees can also view appointment diaries for all locations. The hospital could utilize Automated Attendant to greet callers and provide options to direct them to the most appropriate ward, e.g. maternity, pediatric, orthopedic, etc., which will decrease call volumes at the switchboard, and prevent callers from waiting in a queue. Automated Attendant could also be used at the medical practices for ‘after hours’ to inform patients of emergency numbers and opening hour times. Mobility solution – Panasonics wireless handsets can play an important role within a hospital environment ensuring that key members of staff can always be contacted no matter where they are within such a large, demanding building.