Our Design Philosophy to Telephone Systems

Time=Money

How many minutes of your day are lost due to an inadequate telecommunications system? From customer surveys, we have listed below the common telecommunications issues that people attribute to lost time and money.

 

Track all Call Detail

You track every call to a computer file to have proof of all calls. Your system traps who made or received a call, what number was dialed and more. You connect your fax lines though the Adix to track fax traffic. Now you can look up lost numbers, prove you called or faxed, analyze phone traffic for better staffing, and record billable calls.

With Caller ID Service ...the call detail computer file also records incoming name & number. Your phone also displays Caller ID before you answer. Caller ID helps you juggle calls on hold & more.

 

Dial Calls from Your Contact Manager

Look up client records, press a button and dial. After you hang up, the contact manager urges you to document the call. Because this is all easier than manual lookup & dial, your staff now is motivated to work together to maintain a shared, dated history of sales/service calls.

 

Have a Voice Mail Back Door

Employees, spouses, friends & vendors call your private company phone number and select their desired extension without burdening the receptionist. Now your receptionist has more time to answer client calls.

 

Cordless Telephone Extensions

With your new cordless extension, you don't have to be chained to your desk waiting for that one SPECIAL call. You also avoid voicemail tag when you handle your call the first time. Get cellular power, digital clarity and cordless freedom. These powerful cordless phones give you a range of up to 1000 feet. Why be chained to your desk?

 

Don't Beep, Silent Text Message

While on a call, intercom barge-ins are annoying. Having your receptionist get up from her desk and pass you a note ("Mr. Jones, line 3!") is a waste of her time. Now, your receptionist can send you a text message to your phone's big LCD display Text Message=action without distraction !

 

Capture all Inbound/Outbound Faxes

If you are not faxing from your computer, you are handling too much paper! Computers keep an image of sent or received fax that can be retrieved in seconds. Find that fax and re-send it instantly!

 

Caller ID for your Current System

We can add Caller ID to many current systems. Call us with your telephone model and number of lines.

 

Transfer Calls to/from your Car Phone

We can set up a button on the Adix to transfer calls to your car phone. Also, some cellular phones can transfer calls back to your office if you don't answer. Now, regardless of the number you give out, you can get your calls and use just one mail box.

 

Don't Hold Calls, Park Them

Before, your receptionist placed five calls on hold and quickly lost track of which flashing button was for whom. Yet, a parking valet remembers where your car is by parking in the numbered space on your valet ticket. Likewise, your receptionist now parks your call in your park extension at your desk. If you are extension 106, your park extension is 606. Once parked, the receptionist's [PARK 606] button lights and your 606 button lights and beeps once. This gentle reminder alerts you to this pending call. Now hang up with the pizza guy and take that important call!

Infotel Systems - Richmond, Virginia - Business Telephone Systems, Voice & Data Networks, Cabling, Carrier Services  804-266-6600