Telephony
Computer Telephony (Telephony): applying
computer intelligence to make, receive and manage a telephone call. CT
technology encompasses products such as voice and fax messaging, auto
attendants, fax-on-demand, fax servers, and interactive voice response (such as
automated order-entry systems).
IP (Internet) Telephony: Emerging set of technologies
that enables voice, data, and video collaboration over existing IP-based LANs,
WANs, and the Internet.
Project Completed
include...
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Voice over IP. Reduce long distance costs and staff
salaries with centralized receptionists for multi-location enterprises |
|
Interactive Voice Response Systems. Callers input
touch-tone responses that feed your databases.
www.testcalls.com |
|
Centralized Fax servers with DID routing to your email
client.
www.faxinbox.com |
|
Callbrowser. See a real-time log of all enterprise inbound
& outbound calls on your web browser. www.callbrowser.com |
|
Microsoft Exchange and Outlook.
Unified messaging all
viewing of voicemail, email & faxes all in your email box. |
|
Personal Information Manager integration. Inbound calls
pop up your Act, Outlook, Goldmine or Tigerpaw contact screen. Click and
dial on outbound calls. We use this in house to link
customer calls to our service system. |
