Utility Maintenance Plan
 |
Customer's can't talk effectively to the telephone
company like we can. Thus, we offer utility maintenance plans to cover
the cost incurred by carrier failures. |
Voice & Data Carrier
|
Network Interface Device (NID)
|
Equipment Vendor
|
|
Carrier Duties: Carrier
Service, telephone poles, utility drop to NID & possible extended
demarcation (demarc) point.
Optional Services: Inside Wiring Maintenance Plan.
Covers the carrier's cost to restore carrier service due
to cabling defects beyond the carrier's "Network Interface" |
|
Vendor duties: Cabling from
NID or extended demarc to communications equipment, inside cabling,
programming. Optional
Services: Outside Utility Maintenance Plan. Covers
our expense to monitor, diagnose, report and effect repairs in carrier
service. |
If you do not know what a Network Interface Device (NID)
is or how to test your home telephone service at the NID, please click here for a video. |
Cost for a Infotel
Systems Utility Maintenance Plan
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One time setup fee and possible equipment fee. |
|
7
to 12% of your recurring voice & data service charges per month.
|
Provided Services
of the Utility Maintenance Plan
|
Remote,
real-time voice & data circuit monitoring. See
www.testcall.com. |
|
Upon circuit failure, we
report to the carrier and advise you. |
| Sporadic
circuit failures can predict a total failure. If we see sporadic circuit
failures, we may schedule a circuit "stress test" or call you to
discuss. |
|
We
will help you invoke the pre-arranged utility backup scenario. |
|
No
charges from us for managing the carrier repair. |
Carrier
Service Down Repair Method
|
When we detect the error, we open a ticket with the carrier and then advise
you. Please get the carrier ticket number and the Infotel ticket number from
us when called. |
|
We will work with you to coordinate your backup scenarios. |
|
We
require you to
follow up with carrier periodically for status. We do not provide
"hourly reports" as this takes away from our repair efforts. |
|
All
carrier communications are tracked in our service system. |
|
You
are contacted when your service is restored. |
Available
Optional Service Restore Plans
|
Dialup or 128K ISDN Internet backup. |
|
Satellite Internet
access loaner. |
Available
Circuit Down Alarms
|
Sound an alarm in your telephone room at your carrier
provided equipment. |
|
Send alert condition to your telephone display. |
|
Email
you. |
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